FREMONT – Gus Srour has been doing automotive work for so long that he can’t remember a time when he wasn’t. “I tell people I was born into this business,” he says. “My dad and uncle owned a dealership when I was growing up, and I spent all my summers there helping out and just wrenching around. When I got older, I wanted to study mechanical engineering, with the hope of being a car designer. Although I did finish my mechanical engineering degree, I ended up remaining in the repair field, where I’ve run my own business for more than thirty years.”
Today, as owner of MAC Members, Gus says his favorite part of his job is putting customers’ minds at ease. “I’ve found that people have a tendency to panic when their cars break down,” he explains. “I alleviate our customers’ anxieties and tell them, ‘We’ll take care of everything—go back to your normal life and leave the worry to us.’”
Originally from Lebanon, Gus came to the U.S. in 1981 to attend school. Today, as a resident of San Ramon (where he lives with his wife, Roseanne, and son, Julian), he says the Bay Area occupies a special place in his heart. “This is home to me,” he explains. “I’ve traveled all around the world, seen many places, and have even considered relocating, but in the end, something always keeps me here.”
Outside of work, Gus extends his automotive obsession to personal hobbies like car racing and restoration. “My main hobby is building and restoring classic cars,” he affirms. “Right now I’m working on a ’75 2002tii BMW, and I can’t wait to get it done and take it to the track.” Gus also enjoys riding his motorcycle, working on his house and spending time with his family.
In regard to his professional career, Gus emphasizes the importance of service. “Our philosophy has always been to serve people right,” he explains. “We want to make sure every customer gets great service for a fair price, and for them to feel good about their experience when they walk out the door.”
When asked the first thing he’d do if he could retire tomorrow, Gus says he’d pass on his knowledge and experience to the younger generation. “If I retired, I would help young entrepreneurs who are passionate about automotive work to achieve their dreams. Also, I’ve always wanted to go to Monaco and watch the Grand Prix, so I’d definitely do that.”