Charlie Nelson is owner of Next Level Heating & Air Conditioning Inc, a Diamond Certified company. He can be reached at (415) 801-4067 or by email.

RECENT DIAMOND CERTIFIED EXPERT CONTRIBUTIONS

Video: The Importance of Duct Cleaning

With Charlie Nelson of Next Level Heating & Air Conditioning Inc, a Diamond Certified Expert Contributor

SANTA ROSA − Host, Sarah Rutan: If you’re concerned about the air quality in your home, one maintenance aspect you shouldn’t ignore is having your air ducts professionally cleaned. Today we’re in Santa Rosa with Diamond Certified Expert Contributor Charlie Nelson of Next Level Heating & Air Conditioning to learn more.

The Importance of Air Duct Cleaning

By Charlie Nelson of Next Level Heating & Air Conditioning Inc, a Diamond Certified Expert Contributor

SANTA ROSA − When it comes to improving indoor air quality, a lot of people think simply changing their air filters or upgrading to a high-efficiency filter will do the trick. In reality, you have to remove dirt before you can keep…Read More

Diamond Certified Expert Contributor Profile

Charlie Nelson: Taking Things to the Next Level

  • Charlie Nelson is owner of Next Level Heating & Air Conditioning Inc.

Charlie Nelson: Taking Things to the Next Level
"When someone has been through a cold winter’s night without their heater, they really appreciate it when you warm things up for them again..."

SANTA ROSA − Following a string of underwhelming occupational experiences, Charlie Nelson had begun to grow disillusioned about his professional future. Fortunately, after being hired as a sales representative for an HVAC service company, he found an opportunity to take things to the next level. “While visiting a jobsite, I would sometimes sit and watch the guys install the equipment,” he recounts. “After a while, I thought to myself, ‘I could do this,’ so I asked the company owner to train me to be an installer. After doing installations for a couple of years, he sent me to school to become a service technician. From there, the obvious next step was to branch off and start my own company, and that’s how Next Level Heating & Air Conditioning Inc was born.”

Today, Charlie says his favorite part of his job is pleasing his customers. “I enjoy seeing the smile on a customer’s face when the job is complete, whether it’s a simple repair or a large installation. When someone has been through a cold winter’s night without their heater, they really appreciate it when you warm things up for them again, and that makes me feel good.”

A lifetime resident of the North Bay, Charlie resides in Santa Rosa with his wife, Sarah, and their five children. “I enjoy the down-to-earth character of the people here,” he says. “Pretty much everywhere you go, you can say, ‘Hi’ to a complete stranger, and they’ll say, ‘Hi’ back. I also love the mild climate…even though it’s not really ideal for my business,” he laughs.

Outside of work, Charlie keeps busy with a variety of family activities. “My kids all play baseball, and I coach their little league teams,” he says. “It takes up a lot of my time, but there’s no greater joy than seeing my kids progress and gain more confidence with each passing season.” In addition to team sports, Charlie and his kids enjoy building and playing with remote-controlled hobby cars, as well as outdoor activities like hiking, bicycling and camping.

In regard to his professional career, Charlie espouses the importance of putting his customers first. “The customer is at the core of everything I do,” he affirms. “When I walk through someone’s door, I consider it my job to not only provide a high-quality service, but to become friends with that person as well. It all comes down to the customer’s best interest, and I think that’s reflected by the repeat business I receive.”

When asked the first thing he’d do if he could retire tomorrow, Charlie says he’d take his family on a big vacation. “We’ve always wanted to go to Europe, so we’d probably go over there for a few weeks and do some sightseeing.”

Ask me anything!
Q: What’s your favorite sports team?

A: I have two: The San Francisco Giants and the New York Giants.

Q: Did you play any sports in high school?

A: I played baseball.

Q: What’s your favorite TV show?

A: “Million Dollar Listing.”

Q: If you could time travel, would you go to the past or the future?

A: I’d probably go to the past and start doing heating and air conditioning a lot sooner, just because it took me a while to find my professional niche.

Q: What’s your favorite thing to eat for breakfast?

A: Biscuits and gravy.

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