• When it comes to diagnosing a vehicle problem, an often-overlooked source of insight is the personal input of the owner. Photo: Cruz Auto Repair (2016)

  • Vehicle owners can aid the diagnostic process by describing the circumstances under which the problem occurred. Photo: Cruz Auto Repair (2016)

  • The more information you can give your auto technician, the easier it will be for him to diagnose your vehicle's issue. Photo: Cruz Auto Repair (2016)

Agustin Cruz is owner of Cruz Auto Repair. To reach Agustin Cruz call (510) 431-2541.
Aiding the Diagnostic Process

RICHMOND – If you have a problem with your car, you’ll likely take it to a mechanic for diagnosis. However, you may not realize that you can personally assist with the diagnostic process. How? By communicating any details you can recall from when the problem took place.

Auto shops may have the tools and equipment to diagnose your vehicle, but they don’t have a personal recollection of the circumstances under which the problem occurred. For example, was your vehicle climbing or ascending a steep grade? Were you on the highway or a main road in town? Were there any immoderate weather conditions such as extreme heat or cold? Did you hear any strange noises or feel any unusual vibrations? Believe it or not, these kinds of details can aid the diagnostic process. The more information you can give your technician, the easier it will be to get to the bottom of things.

Agustin Cruz is a 17-year veteran of the automotive industry and owner of Cruz Auto Repair, a Diamond Certified company. He can be reached at (510) 431-2541 or by email.

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