RICHMOND – If you have a problem with your car, you’ll likely take it to a mechanic for diagnosis. However, you may not realize that you can personally assist with the diagnostic process. How? By communicating any details you can recall from when the problem took place.
Auto shops may have the tools and equipment to diagnose your vehicle, but they don’t have a personal recollection of the circumstances under which the problem occurred. For example, was your vehicle climbing or ascending a steep grade? Were you on the highway or a main road in town? Were there any immoderate weather conditions such as extreme heat or cold? Did you hear any strange noises or feel any unusual vibrations? Believe it or not, these kinds of details can aid the diagnostic process. The more information you can give your technician, the easier it will be to get to the bottom of things.